FAQ

What types of boots do you offer?

We specialise in high-performance, durable footwear for demanding professions and outdoor activities. Our range includes Chainsaw Boots, Chest Waders, Non-Safety Wellingtons, Rigger Boots, and Safety Wellingtons. All our safety footwear is certified to meet relevant safety standards.

Who are your boots designed for?

Our boots are designed for hardworking professionals and outdoor enthusiasts who require reliable footwear in tough environments. This includes construction workers, farmers, forestry experts, and adventurers who need footwear that offers both protection and comfort.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

How do I know my payment information is secure?

We use industry-standard encryption to protect your payment information. Your financial details are processed securely through our trusted payment partners.

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days from our warehouse in Brighton & Hove.

Do you ship to my country?

We ship globally to most countries, with the exception of some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected] for confirmation before placing your order.

How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can use this number with our carrier partners (DHL, FedEx, or EMS) to monitor your shipment’s progress.

What is your return policy?

We offer a hassle-free return policy within 15 days of receiving your item. Please ensure the product is in its original condition with all packaging intact. For detailed instructions on how to initiate a return, please visit our Returns Policy page or contact our customer service team.

How long does it take to process a refund?

Once we receive your returned item and inspect it, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

How do I contact customer support?

Our dedicated customer support team is available to assist you with any questions or concerns. You can reach us at [email protected], and we’ll respond promptly to ensure your satisfaction.

What should I do if I encounter website issues?

If you experience any technical difficulties while browsing or placing an order, please clear your browser cache and cookies or try using a different browser. If problems persist, contact our support team with details of the issue you’re experiencing.